Rental Information & Policies
A little planning makes your island rental easier. Here is what to know about arranging your cart, payment, pickup and changes to your booking. Our San Pedro team can help with questions about your trip.
Prices & inclusions
Prices are in USD and include tax, insurance and the bridge pass. Gas is extra. Our staff will confirm delivery arrangements and any optional extras when preparing your quote.
Regular and seasonal prices are shown on our Rates page. Seasonal rates apply during February, Easter weekend, and December 20 through January 5. Staff will confirm the applicable period for your dates.
For 4-seater rentals of six days or longer, our year-round $40-per-day offer is compared with the applicable package, and the cheaper eligible total applies. Contact us for a quote for rentals longer than seven days.
Insurance is included in the rental price. Ask our staff to explain the cover and your responsibility for damage before making payment.
Deposits & payments
You choose how much to pay when arranging your rental: a $50 USD deposit, 50% of the rental price, or payment in full. Any remaining balance is due on arrival.
Deposits can be paid by Zelle. We accept Visa, Mastercard and cash for rental payments.
Your rental request becomes confirmed when our staff confirms it by email or WhatsApp.
Changes & cancellations
Need to change your dates? You can reschedule by contacting us at least 48 hours before your scheduled pickup.
If you cancel, a $50 USD deposit or a 50% deposit is nonrefundable. If you have paid the rental price in full, we can refund 50% of the rental price.
Contact our team to arrange a date change or cancellation.
Delivery & roadside help
Arrange pickup and return with our staff before your rental. Share your arrival time and where you are staying so we can confirm the timing, meeting point and any delivery charges. Luggage help can be arranged in advance.
Delivery to Secret Beach and other remote locations is quoted separately. Delivery and pickup beyond Portofino cost extra; our staff will confirm the price for your location.
You may drive beyond Portofino. For a breakdown or flat tire beyond Portofino, there is a $100 USD charge for staff to attend and repair the cart on the spot or swap it.
If you need help during your rental, call the emergency number displayed on your cart. Tell the team your location and what has happened so they can arrange assistance.
Drivers & fuel
Bring a valid driver's license. A 4-seater carries up to four people including the driver; a 6-seater carries up to six including the driver. Children must not sit on the driver's lap.
Return the cart with the same fuel level as at pickup, or pay for the fuel used. Ask our team about current fuel arrangements when collecting your cart.
Contact the team
Our desk is open from 8 AM to 7 PM daily. Call or WhatsApp +501 602-9992, or send us a message through our Contact page.